Clear rules
for orders and use.

These Terms of Service govern your use of the Loafino bakery website, online ordering tools, customer accounts, promotional communications, and any related digital services operated under the Loafino brand. Loafino is a neighbourhood bakery in South Dunedin, New Zealand, offering freshly baked bread, pastries, cakes, and seasonal treats made with care on Hillside Road. Our tagline is Loafino - Freshly Baked, Made with Love. By visiting our site, placing an order, creating an account, subscribing to updates, or contacting support, you confirm that you have read and agree to these terms. If you do not agree, please do not use our services. Wholesale, catering, and corporate supply arrangements may be subject to separate written agreements that prevail where they differ from this document.

Our registered trading address is 86 Hillside Road, South Dunedin, Dunedin 9012, New Zealand. For questions about orders, accounts, or these terms, contact us at [email protected] or call +6434555129 during business hours. Services may include browsing product information, requesting custom cakes, arranging pickup or local delivery where offered, managing loyalty or account preferences, and receiving service-related messages. Product availability, daily bake schedules, and seasonal menus change frequently; we do not guarantee that every item shown online will be available at a specific time. Photographs and descriptions are representative. Ingredient lists and allergen summaries are provided in good faith but must be confirmed at purchase, especially for severe allergies, as recipes and suppliers can change.

When you place an order, you offer to buy goods at the prices and conditions shown at checkout or confirmed by our team. We may decline or cancel an order before acceptance if an item is unavailable, if payment cannot be verified, if delivery details are incomplete, or if we suspect fraud or abuse. Prices include applicable goods and services tax unless stated otherwise. Delivery fees, minimum order values, and time windows are displayed before you pay. Pickup times are estimates based on production capacity; we will notify you if a significant delay occurs. Custom cake and catering orders require agreed lead times, deposits where stated, and final details confirmed in writing. Cancellation of custom work may incur charges reflecting ingredients and labour already committed.

You agree to provide accurate contact, billing, and delivery information and to collect pickup orders within the agreed window. Failure to collect perishable goods may result in disposal without refund where reasonable notice was given. Accounts must use truthful details and a secure password. You are responsible for activity under your credentials until you notify us of unauthorised access. You may not resell our products in a way that misrepresents their origin, scrape our website, interfere with systems, attempt unauthorised access, or use our brand without permission. Content on this site, including recipes as described, photography, logos, and layout, is owned by Loafino or its licensors and may not be copied for commercial use without consent.

Food products are perishable and prepared in a working bakery environment that handles common allergens including gluten, eggs, milk, soy, nuts, and sesame unless a product is explicitly labelled otherwise. Our allergen policy page describes how we label and manage risk; it does not replace your obligation to inform us of medical needs before ordering. Consumption is at your own risk once products leave our care in apparent good condition, subject to your statutory rights under New Zealand consumer law. We do not provide medical or dietary advice. Promotional codes, loyalty rewards, and special offers are subject to published rules, expiry dates, and cannot usually be combined unless we say so.

To the extent permitted by law, our liability for loss arising from use of the website or purchase of goods is limited to remedies available under the Consumer Guarantees Act and Fair Trading Act, and otherwise to the amount you paid for the relevant order in the twelve months before the claim. We are not liable for indirect or consequential loss, except where such limitation is not allowed. We do not warrant uninterrupted website access; maintenance, outages, or third-party payment failures may occur. We may update these terms to reflect legal, operational, or product changes. The current version is dated on our website; continued use after updates constitutes acceptance. If any provision is invalid, the remainder stays in effect. Disputes are governed by the laws of New Zealand, and you may have rights under local consumer protection rules that cannot be excluded.

Refunds and returns are explained in our Refunds and Returns Policy. Privacy practices are set out in our Privacy Policy. Cookie use on the website is described in our Cookie Policy. Allergen and food safety information appears in our Allergen and Food Safety Standards. For formal correspondence, include your full name, order number, contact details, and a clear summary. Support hours are typically Monday to Friday during daytime New Zealand business hours, excluding public holidays. Loafino may suspend access or refuse service where these terms are breached or where behaviour threatens staff safety or product integrity. Thank you for supporting a local Dunedin bakery; we aim to serve you honestly, safely, and warmly.